This article explores the relationship between technological innovation and inclusion in today’s cities. This is forcing cities to confront the question: How can digital solutions advance, rather than impede, inclusion? However, smart city design and implementation shortcomings, coupled with the digital divide between different population segments, might unintentionally leave some communities behind. 1 These initiatives have the potential to expand access to city services, improve public engagement, and spur economic growth. As inclusion becomes integral to urban centers, how can it be extended to smart city programs? And how can technology better enable inclusion across city services, public engagement, and economic opportunities? Moving from technology-centric to citizen-centric smart citiesĪs urban populations grow increasingly diverse, many cities are turning to technology and smart city solutions to build more livable environments and improve the delivery of public services.
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